TERMS OF SERVICE AND CONDITIONS
The following conditions will apply to all contracts for which the customer requests the company to engage in work.
Company shall refer to Super Cheap Cleaning . Contractors shall refer to any contractors or
subcontractors engaged by the Company.
Customer shall refer to the person whom has authorised the services.
Agent is the Company in its sole performance as an agent booking services to sub-contracted individuals and external companies
Service shall mean any work which the Company has been requested to carry out upon request.
All quotes are given based on national average room sizes.
We reserve the right to alter the quotation on site if bedrooms are larger than 12 square meters, living rooms are larger than 15
square meters, hallways larger than 4 square meters, rugs larger than 12 square meters or bathrooms and kitchen are larger than
We also reserve the right to change the quotation if the property conditions are different to those described or the customer’s
original requirements are altered.
The customer is to provide access to the property when the service is due to be performed. If he/she is not available at the
appointed time the customer is responsible for providing us access to the keys.
Running water and electricity must be available within the property where the cleaning service is to be carried out.
Payment is to be made in cash at the beginning of the Service, unless different payment method is confirmed. The customer is
obligated to make the payment before to our team before they start the service.
To hold a slot for the Service, card details must be provided, regardless of the confirmed payment method.
If a bank transfer payment has been agreed, this has to be completed no later than 24 hours prior to the Service’s time. We
reserve the right to cancel an appointment if no payment has been received.
All card payments are subject to 3% transaction fee.
All card payments are secured within 2 business days before the Service by pre-authorizing (holding) the amount payable. The
actual payment is processed upon completion of the Service. We reserve the right to cancel an appointment if the Service is not
CHANGES TO BOOKINGS
The customer can easily make changes to an appointment with us either through email, by directly writing us, or by calling our
Customer Help Center at the numbers on the top of this page.
If an appointment needs to be cancelled, please get in touch with us either via email or on the phone, and be ready to quote the
information contained on the confirmation email: Reference number of the booking, date and address of the appointment.
If the appointment is cancelled with an advance of more than 2 days (48 hours) of the date of the booking, there are no
cancellation fees, and if the service was pre-paid, partially or in full, a refund will be made back with the sum pre-paid, minus
any expenses we had for transaction fees.
If the appointment is cancelled with an advance of less than 2 days (48 hours), a Cancellation fee will apply, equal to 50% of the
grand total of the service, in AUD, including GST, to cover our administration, organization costs, losses and compensations for
our inability to provide our services as they were reserved.
For all bookings we will expect the fee to be paid in full via either Card or Bank transfer within 7 days from the cancellation
NO SHOW/DELAY/INABILITY TO PROVIDE A SERVICE
Failing to give us a 2 days’ notice that a service needs to be cancelled or cancelling it on the spot (including due to inability to
comply with the service terms for Access), will result in a charge of No Show/Inability to provide a service fee equal to 100% of
the grand total of the service, in AUD, inclusive of GST, which recovers our administration, organisation costs, losses and
compensations for our inability to provide our services as they were reserved.
In a case when our operators do not show up within 4 hours of the scheduled time without a notice or we need to cancel an
appointment prior to the Service time due to circumstances that are not beyond our control, we offer up to 50% discount off the
final price for the service.
CHANGES AT THE TIME OF THE SERVICE
If at the time of the service our representatives or our customers deem necessary to make amendments on the booking that was
made over the phone, email or chat, they can do so, on payment of additional charges. Such charges will be quoted in AUD may
be at a higher or lower rate than those previously quoted.
If any party involved disagrees with the renewed quote due to any reason, the service can be cancelled with no cancellation fees
or reduced commissions for either side.
Please note that an appointment can be rescheduled, amended, changed completely or cancelled without any cancellation fees or
charges, as long as we receive notification at least 2 days (48 hours) prior the date of the booking due to our restricted time
schedule. If the service is amended or changed with a different one, there may be a higher or lower rate than the one previously
quoted. Always feel free to get in touch with us for more details!
No refund claims will be considered once the service has been completed and the team has vacated the property unless otherwise
stated by us.
All services are considered provided to a standard the customer would expect unless otherwise stated by the customer within 24
hours of the service being conducted. All complaints will be investigated and a resolution will be made to the satisfaction of the
customer or a standard we deem reasonable.
If damage has been proven to be caused by us and we have been informed within 24 hours we will either repair the item or if the
item cannot be repaired, we will compensate with the items current cash value.
We recommend that all items of special value (either monetary or sentimental) are to be put away and/or not cleaned during the
We may request access to a property where a problem has occurred within 24 hours of the service to investigate in an attempt to
come to a resolution.
We advise not to place any furniture on carpet that is not 100 % dry and shall not be liable for any damage this may cause.
We are not responsible for any existing damage to the customer’s property that is not able to be cleaned or repaired by our
technicians using standard methods of practice.
The technicians should be allowed to take photographic proof of the of the damaged areas/items.
We are fully insured and covered for every job we agree to take.
Our team will do their best to clean kitchen appliances but please note that if they have not been regularly cleaned or there is
some existing damage we are not liable for items that cannot be cleaned using standard methods.
If you require your fridge/freezer to be cleaned, you are responsible for emptying and defrosting it in advance.
Our gardening service quotations do not include the removal of collected waste. If you require this service, you must request it
Regular Domestic Cleaning Service
Payments are to be made in cash at the completion of the service directly to the cleaner unless agreed otherwise.
If an agreed account is used for payments, the customer’s name, address and postcode of the property should appear in the
If a meeting with the cleaner in advance is required by the customer, this would be done on the same day as the service to avoid
charging extra travelling costs.
The provision of detergents and equipment for our regular cleaning service is optional. If you require chemicals and equipment
this is an additional $5 per hour on top of the price.
The service will be conducted on the same day and time each week/fortnight unless we have mutually agreed otherwise.
Please note that due to our restricted time schedule, we are not usually able to reschedule regular appointments.
We require more than 48 hours notice of any postponement or cancellation, failure to do so will result in a $50 cancellation fee.
We have a minimum of 2 hours’ service per regular appointment as well as a minimum of 2 services to be provided. Cancelling
after the first service (even with 24 hours notice) will result in a cancellation fee equal to 100% of the price of the service.
It is the customer’s responsibility to allow access to the property at the appointed day/time.
Default and Consequences of Default
1.1 Overdue invoices shall accrue a late fee on the day after payment becomes due, at a rate of twenty percent (20%)
1.2 If the Customer owes the Company any money the Customer shall identify the Company from and against all costs and disbursements incurred by the
Company in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, the Company recovering
1.3 Without prejudice to any other remedies the Company may have, if at any time the Customer is in breach of any obligation (including those relating to
payment) under these terms and conditions the Company may suspend or terminate the supply of Goods to the Customer. The Company will not be liable to the
Customer for any loss or damage the Customer suffers because the Company has exercised its rights under this clause.
1.4 Without prejudice to the Company’s other remedies at law the company shall be entitled to cancel all or any part of any order of the customer which remains
unfulfilled and all amounts owing to the Company shall, whether or not due for payment become immediately payable if:
(a) any money payable to the company becomes overdue, or in the company’s opinion the Customer will be unable to make a payment when it falls due.
(b) the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangements with creditors, or makes an assignment
for the benefit of its creditors, or
(c) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.
Privacy Act 1988
1.1 The Customer agrees for the Company to obtain from a credit reporting agency a credit report containing personal credit information about the Customer in
relation to credit provided by the Company.
1.2 The Customer agrees that Company may exchange information about the Customer with those credit providers either named as trade referees by the
Customer or named in a consumer credit report issued by a credit reporting agency for the following purposes:
(a) to assess an application by the Customer and/or
(b) to notify other credit providers of a default by the Customer, and/or
(c) to exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers, and/or
(d) to assess the creditworthiness of the Customer.
The Customer understands that the information exchanged can include anything about the Customer’s creditworthiness, credit history or credit capacity that
credit providers are allowed to exchange under the Privacy Act 1988.
2.3 The Customer consents to the Company being given a consumer credit report to collect overdue payment on commercial credit (Section 18K(1)(h)
Privacy Act 1988).
2.4 The Customer agrees that personal credit information provided may be used and retained by the Company for the following purpose (and for other
purposes as shall be agreed between the Customer and Company or required by law from time to time.
(a)the provision of Goods and/or Services, and/or
(b) the marketing of Goods and/or Services by the company, its agents or distributors, and/or
(c) analyzing, verifying and/or checking the Customer’s credit payments and/or status in relation of goods and/or services: and/or
(d) processing of any payments instruments, direct debit facilities requested by the Customer, and/or
(e) enabling the daily operation of Customers account and/or the collection of amounts outstanding in the Customer’s account in relation to the Goods and/or
2.5 The Company may give information about the Consumer to a credit reporting agency for the following purpose:
(a) to obtain a consumer credit report about the Customer;
(b) allow the credit reporting agency to create or maintain a credit information file containing information about the Customer.
2.6 The information given to the credit reporting agency may include:
(a) personal particulars (the Customer name, sex, address, date of birth, name of employee and driver’s licence number
(b) details concerning the Customer’s application for credit or commercial credit and the amount requested;
(c) advise that the Company is a current credit provider to the Customer;
(d) advise of any overdue accounts, loan repayments, and/or any outstanding monies owing which are overdue by more than sixty (60) days, and for which debt
collection action has been started;
(e) that the Customer’s overdue accounts, loan repayments and/or any outstanding monies owing which are no longer overdue in respect of any default that has
(f)information that, in the opinion of the Company, the Customer has committed a serious credit infringement (that is fraudulently or shown an intention not to
comply with the Customer credit obligations);
(g) advise that cheques drawn by the Customer for one hundred dollars ($100) or more have been dishonored more than once;
(h) the credit provided to the Customer by the Company has been paid or otherwise discharged.